Skip to main content

Pet Policy

Charter Air Direct

Carry-On Pets

Small dogs and cats can travel in the cabin for a one-way fee of $150 that is collected at check-in. The pet must be able to fit in a soft-sided ventilated pet kennel that will go underneath the seat directly in front of you.

Please review the following requirements to ensure a safe and healthy flight with a small pet traveling as a carry-on:

  • Your pet must be at least 13 weeks or older.
  • 1 pet is permitted per kennel
  • Pets in kennels will count as your 1 carry-on item. In addition to the kennel, you are permitted to bring 1 personal item on board the aircraft.

Seating With Your Pet

Customers with carry-on pets may not select seats in the following areas:

  • Bulkhead seats
  • An emergency exit row

Booking Your Pet

To ensure the comfort of all customers, we have a first-come, first-serve policy for pets in the cabin, with a limit of 2 pets allowed on each flight. If your pet meets the above requirements and you have a reservation, please contact Charter Air Direct reservations as soon as possible to book your pet. We also ask that you have your pet’s kennel dimensions (length, width and height) available when you call.

Carry-On Kennel Requirements

Your pet and kennel must adhere to the following requirements:

  • Your pet must be small enough to fit comfortably in a kennel with the ability to move around without touching or sticking out from the sides.
  • The kennel must fit underneath the seat directly in front of you.
  • The soft-sided kennel must be leak-proof and have ventilation openings 4 sides for international travel.
  • The maximum carry-on kennel dimensions are determined by the aircraft dimensions of your flight. Charter Air Direct recommends a soft-sided kennel with maximum dimensions of                   18” x 11” x 11”.
  • Your pet must remain inside the kennel with the door secured while in a Charter Air Direct boarding area, during boarding and deplaning and while on board the aircraft.

Checking In With Your Pet

When you arrive at the airport, you will need to visit the Ticket Counter to check-in with your pet. At check-in, a Charter Air Direct agent will ensure your pet and kennel meet the necessary requirements for your trip and collect the required pet fee. Remember to allow extra time at check-in for us to ensure your pet is ready for take-off.

Once you are checked in and have your cabin pet tag, you are ready to go through the security checkpoint where you are required to remove your pet from their kennel.

After the security checkpoint, your pet must remain in their kennel while at the airport.

  • Your pet must be small enough to fit comfortably in a kennel with the ability to move around without touching or sticking out from the sides.
  • The kennel must fit underneath the seat directly in front of you.
  • The soft-sided kennel must be leak-proof and have ventilation openings 4 sides for international travel.
  • The maximum carry-on kennel dimensions are determined by the aircraft dimensions of your flight. Charter Air Direct recommends a soft-sided kennel with maximum dimensions of                   18” x 11” x 11”.
  • Your pet must remain inside the kennel with the door secured while in a Charter Air Direct boarding area, during boarding and deplaning and while on board the aircraft.