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Privacy Policy

We are committed to protecting and preserving the privacy and personal data of individuals who visit our website or communicate electronically with us, or travel on the charter flights.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website and social media sites and by electronic or telephonic communication. We confirm that we will keep your personal data secure and that we will comply fully with all applicable United States privacy and data protection laws and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit our sites. By submitting information, you are accepting and consenting to the practices described in this policy.

Types of information we may collect from you
We may collect, store, and use the following kinds of personal data about individuals who visit and use our website and social media sites and who communicate with us by email or telephone: (a) full name, address, telephone number, email address, date of birth, place of birth, citizenship, and/or passport information; (b) payment method; and (c) any information you supply to us. You may supply us with information about you by filling in forms on our website or social media. This includes information you provide when you submit a contact/enquiry form. You also may provide this information to us when you contact us by email or telephone.

How we may use the information we collect
We may need to use this information in the following ways:

  • To provide you with information and/or services that you request from us;
  • To contact you to provide any information needed to make a booking;
  • To make a booking on a charter flight that we have arranged on your behalf; and
  • To comply with U.S. safety and security laws and regulations applicable to air travel.

Disclosure of your information
Any information you provide to us – whether through our sites or by electronic or telephonic communication – will be stored on a secure server for the period of time required by applicable laws and regulations. We do not rent or sell to or share with other people or non-affiliated companies any personal information about you. We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or regulation.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Your rights – access to your personal data
You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with applicable privacy and data protection laws and regulations. Any subject access request must be made in writing to: Charter Air Direct,999 Vanderbilt Beach Rd, Suite 710,Naples, FL 34108

We will provide your personal data to you, if you so request, within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have concerns about how we have used your personal data, you should contact us first at the email address below. If we have not addressed your concerns to your satisfaction, you have the right to submit a complaint to the U.S. Department of Transportation (“DOT”) through the following link: https://secure.dot.gov/air-travel-complaint .

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to customerservice@charterairdirect.com